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Warranty Policy

  1. Every product has a 1-year off-site warranty from the date of invoice. All the accessories like charger, cable, adaptor etc hold 6-months warranty.
  2. Purchase invoice is a MUST for warranty claims. Products without valid invoice will be considered as Out-Of-Warranty.
  3. OakMist range of product have 1-month free on-site warranty from the date of valid invoice.
  4. In case of any issue with the product, customer needs to reach out our Support team via WhatsApp based chat at +91-7575040506 and provide the below.
    • Valid Invoice
    • Minimum 30 second Video explaining the issue with the product
  5. Customer are expected to fully cooperate with customer care personal to remotely resolve the issue. If the issue can’t be resolved remotely then the customer must send the product back to our replacement department at their own expenses.
  6. Address: -
    Riot Labz Private Limited
    A-21, Phase-2, Hosiery Complex, Noida
    Uttar Pradesh-201305
    Landmark: Near NSEZ Metro Station

    Once inspection of the product is done and defect has been confirmed, we will first inform the customer that it will either be repaired or replaced and then would dispatch the product free of charge within 5-7 working days depending upon nature of fault.
    *Note: No reimbursement or refund will be provided.
  7. Any damage caused due to mishandling, improper care, accidents, unauthorized alterations/repairs or damage of consumables parts (like nozzle, sanitizer tank, solenoid valve etc.) wouldn’t be considered and entertained for warranty claims.
  8. Any damage due to natural wear & tear of materials because of extended use wouldn’t be considered and entertained for warranty claims.

Warranty process:

  1. The Customer need to pay the below visit charges in-order to claim for the on-site warranty.
    • INR 450/- Per Machine for OakMist Range of Products
    • INR 550/- Per Device for Home Automation and Tankbolt Range of Product
  2. Every visit charge will be valid for 15 days from the date of resolution provided.
    • In-case the same issue arises within 15 days from the date of resolution, The company will re-arrange the technician FOC.
    • All the Spare-parts (other than mentioned in clause 6 & 7 of “Warranty Terms and Process”) will remain free of charge for a maximum period of 1 year from the date of invoice.
  3. On-site warranty can’t be provided for Plug and Play devices like Oakremote, Oakplug, MiniUPS, Soap Dispenser etc. even against the visit charges.
  4. Out of Warranty Terms and Process:

    1. The defective product which has exceeded a period of 1 year from the date of purchase, or if the product is/are physically damaged (as mentioned in clause 6 & 7 of "Warranty Policy"), or if the customer fails to provide a valid purchase invoice will be considered under out of warranty products.
    2. The customer needs to reach out to our Support team via WhatsApp chat at +91-7575040506 and confirm their concern.
      • Once our customer care executive registers the complaint, the customer then needs to send the product back to our replacement department at their own expenses.
      • Post receiving the product it will be evaluated and the repairing cost will be conveyed to the customer, The customer needs to provide 100% advance against the repair cost. The repaired product shipped back to the customer after receiving the repair cost.
      • This repaired product will have 3 months warranty.
      • If the customer does not agree with the repairing cost, then the product will be shipped back to the customer. The cost of shipping back will be borne by the company.
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