FAQs

All your Questions answered in one place
IS IT COMPATIBLE WITH MY AMAZON ECHO?
Yes it is. Oakter is compatible with amazon echo used in India.
Your amazon devices and region settings should be set to India for you to be able to see the Oakter skill in your skills page.
WILL YOU INSTALL THE DEVICES?
Installation is required for the Smart boxes for switches.
The smart plugs and hub can be installed by following instructions on the packaging and app. Oakter offers installation in Select cities.
DO I NEED WIFI AT HOME?
You require wifi at home for the WiFi smart home hub. The GSM hub can be operated with your own data enabled SIM card.
HOW MANY DEVICES CAN I OPERATE
One hub can operate 50 Oakter devices. A quadra smart box can operate four devices each. One quadra is also counted as one Oakter device.
DO I HAVE TO PAY FOR THE APP?
The app is absolutely free.
WHAT MOBILE PLATFORMS DO YOU SUPPORT?
iOS and Android are fullt supported. We have no windows phone product available.
ARE YOU COMPATIBLE WITH VIRTUAL ASSISTANTS
We are hard at work integrating virtual assistants so that you can use voice commands. The feature will be available soon
WHAT IS A FIRMWARE UPDATE
The software that runs your devices can be updated remotely. This means, for some features, you may not need to buy a new device and can upgrade your existing devices for no extra charge
IS INSTALLATION CHARGEABLE
Installation and configuration is absolutely free.
WILL YOU HELP ME RELOCATE DEVICES IF I CHANGE HOMES
Yes. This will be chargeable.
HOW MANY USERS CAN OPERATE THE DEVICES?
Six users can operate the app for free. More users can be added for a fee
WHAT IS THIS HUB?
Hub is a little box that sits in corner and provides internet connectivity to all the leaves. In a normal house only 1 hub is needed. It has range of 150ft in an open area and about 50ft with walls and other obstructions. It should always remain powered-on & preferably connected to wall socket with inverter back-up.
IS THERE A WARRANTY/RETURN POLICY?
Return Policy: We follow a no questions asked return policy (for a fully functional product) within 15 days of purchase. For all returns, you must pack your Oakter product in its original packaging and include all accessories and documentation. We reserve the right to charge for any damage to the Oakter products, and missing part fees (if applicable) may apply. You will be responsible for all return shipping charges and shall assume all risk of loss or damage to product while in transit to us. Warranty Policy: We provide a one year warranty for manufacturing defects from the date of purchase. We will provide a replacement in case of any defects. Replacement products may be new or refurbished at our discretion. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains, cracks and dents; (ii) damage caused by accident, abuse, misuse, water, flood, fire, or any other acts of nature or external causes; (iii) damage caused by service performed by anyone who is not an authorized service provider of Oakter
WHERE CAN I BUY?
You can buy Oakter products directly from the website or from a dealer (in select cities). Or online from Amazon.
CAN I PURCHASE DEVICES AS AND WHEN I LIKE?
Oakter is modular, which means you can start with even one devcie as long as you purchase a hub. You can continue buying devices and add to the hub as and when you like.

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